So I can confirm the Pebble RMA process is not fixed.
1. send email to support
1.5 After hearing nothing I email them again saying my watch is still broken
2. finally got an email response after 10 days.
3 They ask me to send them a video of the watch malfunctioning - I do.
4. They tell me to fill out the RMA form - I do.
5. It's in "processing" now for 48 hours despite the previous conversations, delay, and me sending them the video
How many hoops do I need to jump through to get my watch replaced???